Welcome to Rosedale Massage. When booking a treatment with us, you agree to the following terms and conditions. Please read them carefully.
Appointments and Cancellations
- We kindly request at least 24 hours notice if you need to cancel or reschedule your appointment.
- Cancellations with less than 24 hours notice may incur a cancellation fee of up to 50% of the treatment cost.
- No-shows or cancellations within 12 hours of the appointment will be charged in full.
Late Arrivals
- Arriving late for your appointment may reduce your treatment time to accommodate the next client.
- If you arrive more than 15 minutes late, we may need to reschedule your appointment, and a fee may apply.
Health & Safety Conditions
Please let us know of any relevant medical conditions before your treatment. This includes pregnancy, injuries, or allergies.
We reserve the right to decline treatment if we believe it may not be safe for you or if your condition is outside our scope of practice.
Pregnancy
- Clients in their first trimester of pregnancy (up to 13 weeks) are eligible only for Scalp Massage treatments. This is due to the heightened sensitivity during early pregnancy. While massage therapy is safe, we prioritise your well-being in this delicate stage.
- Please inform us if you are pregnant and share the number of weeks along to allow us to provide safe and tailored care.
Cancer
Currently, we are unable to offer massage treatments to clients undergoing cancer treatment, as additional training is required to provide safe, specialised care. We apologise for any inconvenience and encourage clients to seek a qualified oncology massage therapist for their wellness needs during this time.
Client Consent
- By booking an appointment, you confirm that the information provided in your booking is accurate. You agree to inform your therapist immediately of any pain, discomfort, or changes in your condition during your treatment session.
- Booking an appointment also serves as your agreement to our full Terms and Conditions, which are available for review at any time.
Payments
- Full payment is required at the time of booking or immediately after your treatment.
- We accept all major credit/debit cards and online payments.
- Gift vouchers must be presented at the time of payment.
Gift Vouchers
- Gift vouchers are valid for 12 months from the date of purchase.
- Vouchers are non-refundable and cannot be exchanged for cash.
Client Conduct
We aim to create a peaceful and respectful environment for all clients. Any inappropriate behaviour will result in the immediate termination of your session, and you may be charged in full.
Privacy
We respect your privacy. Your personal information will only be used for booking and treatment purposes. We do not share your information with third parties.
Right to Refuse Service
We’d like to let you know that we reserve the right to refuse service at our discretion if we think the treatment is unsuitable for you or if our terms are not respected.
Changes to Terms
Rosedale Massage Limited reserves the right to modify these terms and conditions at any time. Please take a look at this page regularly for updates.
If you have any questions about these terms, please contact us; we will gladly help.